Our Story
About Vertistics
Built on over 20 years of combined Fortune 500 and military supply chain experience, Vertistics exists to help businesses turn their biggest operational liability into a strategic advantage.
The Specialist Your Returns Operation Has Been Missing
Most businesses invest heavily in getting products to customers. Far fewer have a deliberate strategy for what happens when those products come back. That gap is where Vertistics works.
What Is Reverse Logistics?
Forward logistics moves products from a warehouse to a customer. Reverse logistics handles everything that flows back: returns, exchanges, repairs, recalls, and end-of-life disposal. Most businesses have a strong forward process but a weak reverse one, and that gap quietly costs them millions every year.
Why It Matters
U.S. retailers lose over $890 billion annually to product returns. E-commerce return rates average 20–30%, and the cost of processing those returns can consume 8–15% of total revenue. Without a deliberate strategy, returns become a drain on profit, customer satisfaction, and brand reputation.
What Vertistics Does
We build the strategy, systems, and processes that turn your returns operation from a cost center into a competitive advantage. The result is more value recovered, less waste, better customer experiences, and a stronger bottom line.
Vertistics was founded in 2025 with one mission: to give businesses access to the same caliber of reverse logistics expertise that Fortune 500 companies rely on, regardless of their size.
Eddie Jones
MBA · MRLMFounder & Principal Consultant
Our founder holds a Master of Arts in Reverse Logistics Management, the only specialized graduate program of its kind in the United States. He also earned an MBA in Global Business Management, a Bachelor of Science in Business Administration, and is a Certified Business Management Consultant.
His expertise is reinforced by over a decade of distinguished service as a Logistics Officer in the Army National Guard, where he commanded complex, real-world supply chain operations under high-pressure conditions. That military foundation instilled a precision-driven, mission-first approach that now defines the results he delivers for clients.
Before founding Vertistics, he held supply chain and logistics roles at Amazon, Volvo, Floor & Decor, and Cintas, building cross-industry expertise spanning manufacturing, retail, distribution, and service sectors.
M.A. in Reverse Logistics Management
America's only specialized graduate program of its kind
MBA in Global Business Management
Certified Business Management Consultant
10+ Years U.S. Army National Guard
Logistics Officer, high-pressure supply chain command
Fortune 500 Experience
Amazon · Volvo · Floor & Decor · Cintas
Six Reasons Clients Choose Us
Reverse logistics is a niche discipline. Most consultants treat it as an afterthought. Vertistics was built around it from day one, and that focus shows in the results we deliver.
Unmatched Academic Credentials
Our founder holds a Master of Arts in Reverse Logistics Management from America's only dedicated graduate program of its kind. It's a depth of specialized knowledge that generalist consultants simply cannot match.
AI-Augmented Decision Making
We apply AI where it creates measurable ROI in reverse logistics: behavioral scoring to catch returns fraud, disposition modeling to maximize recovered value on every returned SKU, and predictive analytics to forecast return volumes before they hit your dock.
Measurable Cost Reduction
Every engagement is built around quantifiable outcomes. We identify the hidden costs in your returns operation, build a roadmap to eliminate them, and establish clear KPIs to track progress.
Value Recovery Focus
We don't just reduce costs. We find the revenue hiding in your returns. Through refurbishment, secondary markets, and circular economy strategies, we turn returned inventory into recovered value.
Compliance and Risk Expertise
From environmental regulations to data security on returned electronics, we ensure your reverse logistics operation is fully compliant and protected against operational and reputational risk.
Customized for Your Business
There is no off-the-shelf solution here. Every strategy is built around your specific industry, customer base, product type, and operational constraints, because no two returns operations are alike.
"Stop losing revenue to returns you haven't optimized."
Schedule a consultation with Vertistics today and discover exactly how much value is waiting to be recovered in your reverse supply chain.
Lost to returns yearly
Avg. return rate
Revenue at risk
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Book a Free 30-Minute Consultation
No commitment, no pressure. Just an honest conversation about your reverse logistics challenges and how we can help.